Frequently Asked Questions

How long does shipping take?

Orders are processed within 24-72 hours. Delivery is typically 4-15 business days, depending on your location.

What is your return policy?

Unused items in their original packaging can be returned within 30 days. Email info@shop-ventora.com with your order number to start a return. Full details are on the Refund & Return Policy page.

How do I contact Ventora?

Email info@shop-ventora.com or use the contact page.

Do you offer free shipping?

United States orders qualify for the free shipping offer shown on the site.